Dedication that Makes a Difference — Celebrating Our September Employee of the Month!

 Every day, our team members bring heart, skill, and dedication to the care of our patients and clients. This September, we’re thrilled to shine the spotlight on two remarkable individuals whose expertise, commitment, and positive energy make a lasting impact: Dr. Mitch London from our DVM team, and Rebecca from our Pharmacy team.
 

Since joining BRVC in June 2025, Dr. Mitch London has quickly become a trusted member of our veterinary team. In his role, he serves as a bridge between pet owners and our patient care team—evaluating patients, developing treatment plans, and clearly communicating options and recommendations to clients. He also works closely with staff to ensure every plan is carried out effectively, whether it involves preventative care, medical treatments, or surgical procedures. Dr. London’s guidance and support help empower our team to provide the highest level of care for every patient.

When asked what he looks forward to most at work, Dr. London shared:
"One thing I genuinely look forward to each day is the opportunity to solve problems that make a real difference—for both our patients and their people. Whether it’s helping a sick pet start to recover or guiding an owner through a tough decision with compassion and clarity, those moments of connection and impact are what keep me motivated. I also really enjoy collaborating with our team—working together to support each other and our patients is incredibly rewarding."

Rebecca has been part of the BRVC family for nine years, building a wealth of experience across multiple departments—including Client Services, Exam Room Assistant, and now her current home in Pharmacy. In her role, she supports everything from preparing and second-signing medications to mailing prescriptions, maintaining inventory, reviewing patient histories and DVM notes for refills, and coordinating communications between clients, doctors, and outside pharmacies. She also plays a key role in training—mentoring team members in Hospital RX and Refill Assistant positions, helping refine training materials, and sharing feedback to strengthen processes.
 

When asked what she looks forward to most at work, Rebecca shared:
"I enjoy the challenges that come with each day—whether it’s solving a complex prescription need, helping educate clients and staff, or expanding my own knowledge through new situations. Being able to contribute in a way that supports both our patients and our team is what keeps me motivated."

Please join us in congratulating Dr. Mitch London and Rebecca as September’s Employees of the Month! We’re grateful for their expertise, teamwork, and the compassion they bring to BRVC each day. Their dedication makes a difference for our patients, clients, and colleagues alike.