Mission & History

Our Mission

While our focus is on your pet's well-being and comfort, it's our people that make all the difference. Our doctors and staff are committed to the belief that pets deserve medical care as advanced as their owners receive, yet as personal as the friendship they provide us. We work with you to provide the highest level of care for your pet.

We continually strive to provide the highest quality veterinary care available by a team of dedicated professionals practicing modern medicine. We are committed to providing our clients with the highest level of customer service and ethical standards, and we are devoted to providing a caring environment that treats people and animals with dignity, compassion and respect.

We understand that modern life is busy and want to help make managing your pet's health care as easy and convenient as possible. That's why we offer extended night and weekend hours for both primary care appointments and emergency care. We're open when most veterinary offices are closed - providing life-saving services 7 days a week!

BRVC Virtual Tour

Our History

In 1997, Dr. Jay Kerr, Dr. James DeLano, and Dr. Franklin Utchen began discussions to merge Crow Canyon Veterinary Clinic (founded 1981 by Dr. Kerr) and Norris Canyon Veterinary Medical Center (founded 1989 by Drs. Delano and Utchen). The goal was to develop a state-of-the-art medical center for pets and provide for the needs of the growing San Ramon Valley area.

With nearly 100 employees, we strive to provide a supportive environment that promotes learning and participation. Working in an exciting environment where team spirit and camaraderie are standard practice, our employees are also recognized and rewarded for their hard work and dedication. Employees take pride in providing clients and their pets with the ultimate level of customer service -- while creating a warm, friendly, and fun environment.

Designed by an award-winning architectural firm from Albuquerque, New Mexico, which specializes in the design of new veterinary practices, the hospital opened in November 2000. In honor of the turn of the century, 100 new trees were planted on the grounds, and the address "2000 Bishop Drive" was assigned to the hospital.

In 2005, Dr. Kerr retired as a full time veterinarian and Dr. James Pogrel became a partner. In 2006, Marketplace Veterinary Hospital of San Ramon joined Bishop Ranch Veterinary Center & Urgent Care​​​​​​​ to further expand our service profile to the community. We now employ 18 veterinarians with special interests in all areas of veterinary care.

Since the inception of Bishop Ranch Veterinary Center & Urgent Care​​​​​​​, we have continued to raise the bar for quality veterinary care and customer service. The conversion to completely electronic ("paperless") medical record keeping, and the purchase of new ultrasound, endoscopy, digital radiology, and laparoscopy equipment are just a few of the examples of innovations that have allowed us to offer the most advanced, least-invasive diagnostic and treatment modalities for our patients.

Going Green

Paperless Practice

Since 2008 Bishop Ranch Veterinary Center & Urgent Care​​​​​​​ has been a fully electronic, paperless hospital. Our digital medical records system allows instant access to every patient’s history—ensuring accurate, efficient, and environmentally friendly care.

All forms, records, X-rays, and ultrasound images are securely stored in digital format, allowing our team to share information quickly and provide seamless service. Even when away from the hospital, our doctors can securely access your pet’s complete medical history to ensure continuity of care.

Our Commitment to Sustaunability

We’re proud to continue taking meaningful steps toward a greener future:

• Digital radiography eliminates the need for traditional film and harmful developing chemicals.

• High-efficiency HVAC system reuses condensed water for cooling, improving energy efficiency by more than 40%.

• Recycling initiatives help minimize waste throughout our hospital.

• Drought-tolerant landscaping conserves water while keeping our grounds beautiful.

At Bishop Ranch Veterinary Center & Urgent Care​​​​​​​ we believe caring for pets and caring for the planet go hand in hand!