The People Behind the Care: Celebrating Our July Employees of the Month

By: By: Lauren Szyszka, Phone Department Supervisor
​​​​​​​

  Every day at Bishop Ranch Veterinary Center, our team comes together to care for pets, support families, and help each other through the many moments that make up veterinary medicine. While our clients often see the appointments, procedures, and conversations happening in front of them, there are so many team members behind the scenes whose dedication, teamwork, and compassion help make those moments possible.
 

  This July, we are excited to recognize two team members who represent the heart of BRVC through the way they show up for our patients, our clients, and each other: Chen-chen from our Treatment team and Jozelyn from our Client Service team.
 

  Chen-chen has been a valued member of the BRVC family since June 2015, bringing over 11 years of experience, knowledge, and dedication to our Treatment team. Throughout her time here, she has supported many areas within Treatment, including Dental, Sedation, Outpatient Services, Procedure Assistant, Urgent Care, Pack Prep, and Lab. Her experience across these different areas has allowed her to become a versatile and dependable teammate who is always willing to support the needs of the hospital.
 

  In her current role with our Procedure and Sedation team, Chen-chen helps care for patients throughout their surgical journey. From preparing patients for procedures, placing IV catheters, collecting blood work, and preparing medications to setting up equipment and monitoring patients under anesthesia, she brings skill, preparation, and attention to detail to every case she supports.
 

  When asked what she looks forward to most when coming to work, Chen-chen shared:
 

"Seeing the different canine and feline patients that I get to work with and working alongside my co-workers, both technicians and doctors."
 

  That answer truly reflects the way Chen-chen approaches her work. She values the patients she cares for and the people she works alongside, which is something her teammates experience every day. Her calm presence, years of knowledge, and willingness to collaborate make her an important part of our Treatment team and the care we provide at BRVC.
 

  Jozelyn joined the BRVC family about one year ago and has quickly become a familiar and valued face within our Client Service team. While her primary role is supporting our CSR team, she has also been willing to step in and help other areas of the hospital, including Boarding and Exam Room Assistant when needed. Her flexibility and willingness to support wherever she can are wonderful examples of the teamwork that makes BRVC successful.
 

  In her current role, Jozelyn helps with many of the daily responsibilities that support both our clients and hospital operations. This includes completing end-of-day processes, managing Cardiology reports, and helping send out prescription mail. While many of these tasks happen behind the scenes, they help create a smoother experience for the pets and families who rely on us.
 

  When asked what she looks forward to most when coming to work, Jozelyn shared:
 

"I look forward to seeing all the boarding pets check in or check out because I get to see the pets run out and get so excited to be reunited with their families."
 

  That excitement for the little moments is one of the things that makes Jozelyn such a great addition to our team. Her ability to find joy in the connections we build with pets and their families, while also supporting her coworkers and the needs of the hospital, reflects the compassion she brings to BRVC each day.
 

Recognizing the Difference They Make

  Please join us in congratulating Chen-chen and Jozelyn on being named our July Employees of the Month. Thank you both for everything you do for our patients, our clients, and your fellow teammates.