Age: 5 years
Diagnosis: Rattlesnake bite
We would like to thank you and your dedicated staff for the treatment and care you gave Brownie after being bitten by a rattlesnake. The staff was most impressive in their professionalism and the affection they displayed while attending her. We also appreciate that you allowed us to stay with her for most of the day and into the night.
It's obvious by the affection given her, while showing the same for the many other animals they were caring for at the same time that your staff truly loves animals and are committed to providing the best care and comfort possible.
Thanks to Dr. Gilman and all the staff who cared for her for pulling her through a potentially fatal situation. Also, thanks to the reception staff up front for taking our call and notifying your Emergency Care staff that we were coming in.
We'd also like to add that you've taken care of our pets for years; and on several occasions while they were being cared for, your doctors have made follow-up calls inquiring about their status -- our own personal physicians don't even do that.
Ron & Sue Locatelli